Open Training Course - Refund, replacement and cancellation terms

Booking a Course
Course bookings can be made by completing the online booking form. Your reservation will be confirmed by email and your course joining instructions will be sent to you nearer the course starting date.

Payment
Payment must be made immediately at time of booking. We reserve the right to re-allocate or cancel the place to another delegate if fees are not paid on time. Payment must be made on-line.                                     

Cancellations
In the event of a delegate cancelling their registration for training and services the following charges will apply:

4 weeks prior to commencement of training: 20% of the course fee

2 – 4 weeks prior to commencement:  50% of the course fee

Less than 2 weeks prior to commencement:  100% of the course fee

In the event of a booking cancellation we reserve the right to reclaim any discounts previously awarded.

Cancellation instructions must be received in writing by Baines Simmons.

Baines Simmons reserves the right to cancel its courses at any time. Delegates will be notified and all monies will be refunded.

Delegate substitution
You can substitute a delegate on a program at any time free of charge.
Simply call our learning advisors on +1 888 326 5070.                                   

Transfers 
In the event of a delegate transferring their registration for training to a later training date the following transfer charges will apply:

4 weeks prior to commencement of training: No charge

2 - 4 weeks prior to commencement:  30% of the course fee

Less than 2 weeks prior to commencement: 60% of the course fee

The transfer option only applies to delegates transferring to a different date within the same calendar year on the same course. Transfers can only be used once. If that transfer is then later cancelled and/or the delegate fails to attend, the full course fee remains payable.

Fees
All fees on our website are current at the time of publishing. However, we reserve the right to change them. In any event, Baines Simmons reserve the right to refuse admission if payment has not been received prior to attending your course. All our fees are inclusive of course materials, refreshments and lunch and exclude all other meals, accommodation and transportation unless otherwise stated.  

Program Content, Dates & Venues
Baines Simmons reserves the right to change venues and trainers and alter or cancel published dates without liability. Due to the evolving nature of  our training courses and our commitment to continuous improvement initiatives, Baines Simmons reserve the right to change the course content and / or trainer, at any time in line with market demands.

For further information email us or call our team of learning advisers on +1 888 326 5070

Baines Simmons Americas, 1003 Virginia Ave, Suite 290 Atlanta, Georgia 30354